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Here at Que Rica, we value your satisfaction with our products. We are committed to sourcing the best raw materials and practicing strict industry standards on sanitation, hygiene, and food handling. We also ensure our partner couriers understand the fragile nature of our products and handle them with care.

If at any time you are not satisfied with any of your orders, please reach out to us at querica.ph@gmail.com. 

We will offer refunds and/or replacement for products that do not meet your satisfaction. 

For cancellations, you can cancel your order as long as it hasn't been fulfilled by our 3rd party fulfillment center. We take 1-2 days to fulfill orders. If you wish to cancel, please send an email right away or reach us at our Facebook or Instagram @querica.ph.

Shopping online means that maintaining our reputation and customer service is just as important as food quality. Our business is built on the principle of fair play, honesty, and transparency as  we seek a long-term happy relationship with each and every customer that comes our way.

Dios Mabalos!