Shipping Policy

Shipping Method:

  • Express Delivery – available for Greater Metro Manila only
  • Local Delivery – available for provinces outside Metro Manila

Delivery Areas:

  • Nationwide

Shipping Fees:

  • Flat Rate Shipping Fee: P150

Shipping Timeline:

  • Weekly order cut off Mondays and Thursdays 12pm
  • Delivery schedule: Tuesdays and Fridays (10 am-7pm) 
  • Orders Outside Metro Manila: 2-3 days from cut off

Shipping Guidelines:

  • Deliveries during holidays are subject to our manpower availability
  • Delivery updates are sent via email and text on the day of delivery
  • Rider will call or text when he’s on his way and nearby
  • In case of severe weather or other uncontrollable factors, deliveries might be delayed.
  • Upon delivery, please check your items for any discrepancies

Returns and Refunds:

For Order related concern such as incomplete, missing and incorrect received of items:

  • Concern/s should be filed within 48hrs upon received of items
  • Items should be sealed and not yet consumed
  • email us at querica.ph@gmail.com with order number, invoice and a proof of received items (photo)
  • We will verify the concern and provide the customer the corrective action within 24hrs

For Quality related concerns:

Here at Que Rica, we value your satisfaction with our products. We are committed to sourcing the best raw materials and practicing strict industry standards on sanitation, hygiene, and food handling. We also ensure our partner couriers understand the fragile nature of our products and handle them with care.

  • Refunds and/or replacements are offered subject to quality standards.
  • Reach out to our customer service or email us  at querica.ph@gmail.com with order number, invoice and a proof of received items (photo)
  • We will verify the concern and provide the customer the corrective action within 24hrs

Please note that Que Rica does not honor request for Exchange of items at any times, All orders once fulfilled and delivered are final.