Shipping Policy

Shipping Method:

  • Local Delivery – available for Metro Manila and nearby provinces only

Delivery Areas:

  • Any point in Metro Manila
  • Laguna: San Pedro, Binan
  • Rizal: Cainta, Antipolo, Taytay, Angono
  • Cavite: Bacoor, Imus

Shipping Fees:

  • Flat Rate Shipping Fee: P150

Shipping Timeline:

  • Orders received from Monday-Saturday 11am will be processed and delivered same day.
  • Orders from 11am onwards will be included in our next-day or next business day delivery
  • No Sunday delivery
  • Delivery schedule: Monday-Saturday (2pm-6pm)

Shipping Guidelines:

  • Deliveries are made from 2pm to 6pm Mondays to Saturdays
  • Deliveries during holidays are subject to our manpower availability
  • Delivery updates are sent via email and text on the day of delivery
  • Rider will call or text when he’s on his way and nearby
  • In case of severe weather or other uncontrollable factors, deliveries might be delayed.
  • Upon delivery, please check your items for any discrepancies

Returns and Refunds:

For Order related concern such as incomplete, missing and incorrect received of items:

  • Concern/s should be filed within 48hrs upon received of items
  • Items should be sealed and not yet consumed
  • email us at inquiry.querica@gmail.com with order number, invoice and a proof of received items (photo)
  • We will verify the concern and provide the customer the corrective action within 24hrs

For Quality related concerns:

Here at Que Rica, we value your satisfaction with our products. We are committed to sourcing the best raw materials and practicing strict industry standards on sanitation, hygiene, and food handling. We also ensure our partner couriers understand the fragile nature of our products and handle them with care.

  • Refunds and/or replacements are offered subject to quality standards.
  • Reach out to our customer service or email us  at inquiry.querica@gmail.com with order number, invoice and a proof of received items (photo)
  • We will verify the concern and provide the customer the corrective action within 24hrs

Please note that Que Rica does not honor request for Exchange of items at any times, All orders once fulfilled and delivered are final.